Refund policy

REFUND & RETURNS POLICY

Last updated: 14 August 2026

At Krisstec Ltd, we want you to be completely satisfied with your purchase. This policy outlines your rights and our procedures for returns and refunds.

1. Your Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 calendar days of receiving your goods, without giving any reason.

To exercise your right to cancel, you must notify us in writing before the 14-day period expires:

  • Email: office@krisstec.com
  • Phone: +44 7555 519695
  • Address: Krisstec Ltd, Unit B2 Smeed Dean Centre, Castle Road, Sittingbourne, ME10 3EW, United Kingdom

2. Conditions for Returns

To be eligible for a return, your item must meet the following conditions:

  • ✅ Returned within 14 days of your cancellation notice
  • ✅ In the same condition as received — unused, uninstalled, and undamaged
  • ✅ In its original packaging
  • ✅ Accompanied by proof of purchase (order number or receipt)

Items that cannot be returned:

  • Products that have been installed, used, or modified
  • Items damaged due to misuse or improper installation
  • Bespoke or custom-made items (if applicable)

3. How to Return an Item

  1. Contact us via email at office@krisstec.com to notify us of your return.
  2. We will provide you with return instructions and the return address.
  3. Securely package the item(s) to prevent damage in transit.
  4. You are responsible for the cost of return postage unless the item is faulty, damaged, or incorrectly supplied.
  5. We strongly recommend using a tracked and insured delivery service, as we cannot accept responsibility for items lost or damaged in transit.

4. Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or not as described, please contact us within 30 days of receipt. We will arrange a free return and offer you a choice of:

  • A full refund (including original delivery costs)
  • A replacement item
  • A repair (where applicable)

Under the Consumer Rights Act 2015, if a fault becomes apparent within 6 months of purchase, we will assume the fault existed at the time of delivery unless we can prove otherwise.

5. Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 14 days of receiving the return.
  • Original delivery costs will be refunded only in the case of faulty, damaged, or incorrectly supplied goods.
  • You will receive an email confirmation once your refund has been processed.

6. Exchanges

We do not operate a direct exchange service. If you wish to exchange an item, please return the original item for a refund and place a new order.

7. Contact Us

For any questions regarding returns or refunds, please contact:

  • Email: office@krisstec.com
  • Phone: +44 7555 519695
  • Address: Krisstec Ltd, Unit B2 Smeed Dean Centre, Castle Road, Sittingbourne, ME10 3EW, United Kingdom