Shipping policy

SHIPPING POLICY

Last updated: 14 August 2026

Thank you for shopping at krisstec.com. This Shipping Policy explains our delivery practices for orders placed on our website.

1. Order Processing

  • Orders are processed on business days (Monday–Friday), excluding UK public holidays.
  • Orders placed before 2:00 PM (GMT/BST) on a business day are typically processed the same day.
  • Orders placed after 2:00 PM or on weekends/public holidays will be processed the next business day.
  • You will receive an email confirmation with tracking information once your order has been dispatched.

2. Delivery Times

Delivery Method Estimated Delivery Time
Standard UK Delivery 3–5 business days
Express UK Delivery 1–2 business days
International Delivery 7–14 business days (varies by destination)

Please note: Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, customs processing, or other circumstances beyond our control.

3. Delivery Costs

Delivery costs are calculated at checkout based on your location and the size/weight of your order. The exact delivery cost will be displayed before you complete your purchase.

Free delivery may be available on qualifying orders — check our website for current promotions.

4. Delivery Address

  • Please ensure your delivery address is correct at the time of placing your order.
  • We are unable to redirect orders once they have been dispatched.
  • We cannot be held responsible for orders delivered to an incorrect address provided by the customer.

5. Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this to track your delivery via the carrier's website.

6. Failed Deliveries

If a delivery attempt is unsuccessful and your parcel is returned to us, we will contact you to arrange re-delivery. Additional delivery charges may apply.

7. Damaged or Lost Parcels

  • If your parcel arrives damaged, please take photographs of the packaging and contact us within 48 hours of delivery at office@krisstec.com.
  • If your parcel appears to be lost in transit, please contact us after the estimated delivery window has passed and we will investigate with the carrier.

8. International Orders

For orders shipped outside the United Kingdom:

  • Import duties, taxes, and customs fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in our prices.
  • Krisstec Ltd cannot be held responsible for delays caused by customs processing.

9. Contact Us

For any shipping enquiries, please contact:

  • Email: office@krisstec.com
  • Phone: +44 7555 519695
  • Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT/BST)
  • Address: Krisstec Ltd, Unit B2 Smeed Dean Centre, Castle Road, Sittingbourne, ME10 3EW, United Kingdom